Shipping Policy

This Shipping Policy explains exactly how and when orders from mason-park.com leave our warehouse and arrive at your door — across our Early Fall Collection, Loafers, Sneakers, Sandals, Sunglasses, Belts, Watches, and our full range of Men's and Women's Tops, Bottoms, Outerwear, Footwear, Accessories, and Women's Bags — whether you're ordering from the United States or anywhere else in the world.

Last updated and effective: August 25, 2026. Mason Park is based in the United States and ships worldwide, with every package handed to a carrier that provides full tracking.

This Shipping Policy applies to every order placed on mason-park.com, operated by Black Scape LLC (EIN 38-4157690), 3 Germay Dr Unit 4, Wilmington, Delaware 19804, United States, trading as Mason Park. It covers every product category we sell — Early Fall Collection, Loafers, Sneakers, Sandals, Sunglasses, Belts, Watches, and Men's and Women's Tops, Bottoms, Outerwear, Footwear, Accessories, and Women's Bags.

We are based in the United States and ship every order worldwide. This policy should be read alongside our Privacy Policy, Terms of Service, and Return & Refund Policy. Nothing here limits any statutory delivery right you hold under the law of the country or state in which you live — see Sections 15 through 19.

Our daily order cut-off is 11:00 PM, Monday through Friday (UTC−05:00, U.S. Eastern Time, New York). An order placed before that time on a business day enters processing that same day; an order placed after the cut-off, or on a Saturday, Sunday, or U.S. public holiday, begins processing on the next business day.

Once an order enters processing, we pick, quality-check, and pack it, and hand it to USPS, FedEx, or DHL within 1 to 3 business days. Processing time runs Monday through Friday and does not include the transit time described in Sections 03 and 04 below.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

The 4–10 business day figure is transit time only, measured from the day your order is handed to the carrier, and comes after the 1–3 business day processing window described in Section 02. So, in practice, a domestic order typically arrives within 5 to 13 business days of being placed.

As with domestic orders, the 4–10 business day window is transit time after processing, so an international order typically arrives within 5 to 13 business days of being placed, occasionally longer where customs clearance in your country takes additional time. Transit times can vary somewhat by destination; if your country typically runs toward the longer end of this range, we will say so at checkout before you complete your purchase.

Every Mason Park order ships with full tracking, with no exceptions. We work with three carrier networks and select whichever is best positioned to serve your specific address quickly and reliably:

The carrier is chosen automatically at the time of dispatch based on your destination and current service availability; you do not need to select a carrier at checkout.

These are flat rates applied once per order at checkout, regardless of how many items you order or your total order value; the exact amount is always shown before you enter payment details. Section 08 explains what these rates do, and do not, include for orders shipped outside the United States.

As soon as your order is handed to USPS, FedEx, or DHL, we email you a shipping confirmation with a tracking number and a direct link to the carrier's tracking page. Tracking updates typically appear within 24 hours of that email, once the carrier scans the package into their network.

If you created a customer account at checkout, you can also view tracking information at any time by logging in and opening your order history. If your tracking number shows no movement for more than 5 business days, contact support@mason-park.com and we will investigate with the carrier directly.

The $5.99 international shipping rate covers freight only. It does not include any customs duty, import VAT or GST, or brokerage fee that your country's customs authority may charge on an inbound package. These charges, where they apply, are set by your government and are collected from you directly by the carrier or your customs authority, typically at or shortly after delivery.

Whether duty applies, and how much, depends on your country's import thresholds and the declared value of your order; we are not able to predict or pre-pay this amount on your behalf. We declare the accurate purchase price on every customs form, since under-declaring value is against the law in every country we ship to.

If you decline to pay a customs charge and your order is returned to us as a result, we will refund the item price once it's back in our warehouse, but the original $5.99 shipping charge and any return freight cost charged to us by the carrier are non-refundable in that situation.

You're responsible for entering a complete and accurate shipping address at checkout, including apartment or suite numbers, and for correcting any typo before your order enters processing. Once an order has been handed to a carrier, we are not able to redirect or intercept it, since Mason Park does not control the carrier's in-transit systems.

If a package is returned to us by the carrier as undeliverable due to an incorrect or incomplete address, we will contact you to confirm the correct address and reship at your cost, or issue a refund for the item price minus the original outbound shipping charge, which is non-refundable once the carrier has attempted delivery.

We can deliver to United States PO Boxes and to APO, FPO, and DPO military addresses; orders to these addresses are automatically routed through USPS, since FedEx and DHL are not able to deliver to them. Transit time to APO/FPO/DPO addresses can run toward the longer end of the 4–10 business day window described in Section 03, due to additional military mail handling outside standard carrier networks.

If your order includes items from different categories — for example, a pair of Sneakers and a pair of Sunglasses — it may ship in more than one package so that each item reaches you as quickly as possible, rather than all items waiting for the slowest one to be ready. You will receive a separate tracking number by email for each package, and the flat shipping rate described in Section 06 is charged once per order, never per package.

If tracking shows your package as delivered but you can't locate it, please check with neighbors and anyone else at the address first, then contact support@mason-park.com within 7 days; we will open a trace with the carrier and keep you updated on the outcome.

If a carrier confirms a package is lost in transit and never delivered, or if it arrives visibly damaged from shipping, we will send a free replacement or issue a full refund, at your choice, and this is never treated as a standard return under Section 03 of our Return & Refund Policy — you don't need to send anything back.

If your order runs meaningfully past the transit windows in Sections 03 and 04 with no tracking movement, contact us and we will investigate before you need to ask twice.

Our 1–3 business day processing window and the transit times in Sections 03 and 04 assume normal order volume. Around major U.S. holidays (including Thanksgiving, the December holiday season, and Early Fall Collection launches), processing can run toward the upper end of that range due to higher order volume and, in some cases, carrier network congestion outside our control. If a specific launch or holiday period is likely to affect your delivery date, we will display an updated estimate on the product page and at checkout.

If you need to correct a shipping address, change a size, or cancel an order, email support@mason-park.com as soon as possible, ideally before the 11:00 PM ET cut-off described in Section 02. We can typically make changes freely up until an order enters processing.

Once an order has entered processing or has already been handed to a carrier, we are usually no longer able to change it; at that point, our Return & Refund Policy explains how to send an item back once it arrives.

Your Delivery Rights, Wherever You Are

The processing and transit times above apply everywhere we ship. Depending on where you live, the law may give you additional rights if a delivery is significantly delayed — those rights are described below and are never reduced by this policy.

We may update this Shipping Policy from time to time to reflect changes to our carriers, rates, or processing times, or to the law. Any update applies to orders placed after the new effective date shown at the top of this page; an order you already placed remains governed by the shipping terms in effect on the date you placed it. We encourage you to review this page periodically, especially before placing a new order.

Last updated and effective: August 25, 2026 — Mason Park is a trading name of Black Scape LLC (EIN 38-4157690), 3 Germay Dr Unit 4, Wilmington, Delaware 19804, United States.