Mason Park is the trading name under which Black Scape LLC (EIN 38-4157690) designs, lists, sells, and fulfills every product on mason-park.com. Black Scape LLC is the merchant of record on every order, every charge on your statement, and every customer-service interaction. Full registration details are listed in the Company Information section below and on our Our Story page.

Orders begin processing quickly, so changes can only be guaranteed if you contact us before the order leaves our fulfillment queue. Email support@mason-park.com with your order number as soon as possible, and our team will attempt to amend the size, address, or contents, or cancel the order outright, before it ships. Once a shipping label has been generated, we can no longer edit or cancel the order — at that point, our Return & Refund Policy applies once the item arrives.

No. You can order a single item if that is all you need. U.S. orders totaling $100 or more automatically qualify for free standard domestic shipping at checkout; there is no minimum spend requirement to place an order at all.

Some items, particularly pieces from a seasonal drop such as our Early Fall Collection, sell through and are not restocked once the run is complete, since we do not hold long-term inventory positions on limited runs. Core catalog items such as everyday footwear and accessories are restocked on a rolling basis. A product page will always show accurate, real-time availability — we do not display an item as available if it cannot currently be fulfilled, and we do not use fabricated low-stock counters to create urgency.

No — you can check out as a guest using only your email address for order confirmations and shipping updates. Creating an account is optional and simply lets you view past orders and save addresses for faster checkout next time.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay, along with PayPal, Apple Pay, and Shop Pay. All methods are offered directly at checkout; the specific options shown to you may vary slightly depending on your device, browser, and shipping destination.

The price on each product page is the price you pay for that item — we do not add mandatory fees at checkout that were not disclosed on the product page. Before you confirm payment, checkout displays the item price, shipping cost, and any applicable sales tax as separate, itemized lines, so the total is transparent before you commit to the purchase. We do not use fake "was" prices or manufactured discount percentages that do not reflect a genuine prior selling price.

Mason Park is headquartered in Delaware and collects and remits U.S. sales tax in any state where we are legally required to do so, based on that state's economic or physical nexus thresholds. If tax applies to your order, it is calculated automatically at checkout based on your shipping address and shown as a separate line before you pay — it is never bundled invisibly into the item price.

All prices on mason-park.com are listed and charged in U.S. dollars (USD). If your card is issued in another currency, your bank or card network will convert the charge at their prevailing exchange rate, and may apply its own foreign transaction fee — that fee is set by your bank, not by Mason Park.

Orders placed before 11:00 PM Eastern Time (New York) on a business day begin our processing window the same day; orders placed after that cutoff, or on a weekend, begin processing the next business day. Processing takes 1–3 business days (Monday–Friday), after which the package is handed to the courier.

• Domestic (United States): standard shipping transit is 4–10 business days, flat rate of $4.99 — free automatically on U.S. orders of $100 or more.
• International (worldwide): standard shipping transit is 4–10 business days, flat rate of $5.99.

These are transit times once the courier has the package, in addition to our 1–3 business day processing window. Full detail is in our Shipping Policy.

Depending on your destination and package, we ship with USPS, FedEx, or DHL. Every order ships with tracking as standard — there is no untracked shipping option. You will receive a tracking number by email as soon as your order is handed to the carrier, and you can follow its progress right through to delivery.

We currently ship worldwide from our Wilmington, Delaware operations address. If a small number of destinations are ever temporarily unavailable due to carrier restrictions, checkout will tell you before you pay — you will never be charged for a delivery we cannot fulfill.

Tracking can occasionally lag behind the parcel's actual location, particularly around a customs handover on international orders. If your estimated delivery window has passed, email support@mason-park.com with your order number and we will investigate with the carrier directly and keep you updated. If an order is confirmed lost in transit, you are entitled to a replacement or a full refund under U.S. federal shipping-timeliness rules and our own Shipping Policy.

Possibly, depending on your country's import thresholds and the value of your order. For any order shipped outside the United States, the recipient is the importer of record and is responsible for any customs duties, import VAT, or brokerage fees charged by the destination country's customs authority. These charges are set by your government, not by Mason Park, and are not included in our item price or shipping charge unless your checkout explicitly states otherwise. We recommend checking your country's customs threshold before ordering if this is a concern.

Customs clearance timing is controlled by the destination country's border authority, not by Mason Park or our carriers, so an individual shipment can occasionally be delayed for inspection. We declare the true value and contents of every international shipment, since undervaluing a customs declaration is illegal and something we will not do on any order.

You have 30 days from the date of delivery to return most items for a refund or exchange. To qualify, the item must be unworn, unwashed, and in its original condition, with all original tags still attached. Footwear should be tried on indoors on a clean surface, in the original box, which should be sent inside a protective outer shipping box. Full eligibility detail, including any category-specific exclusions, is set out in our Return & Refund Policy.

Email support@mason-park.com with your order number and the item you would like to return. Our team will confirm eligibility and send you return instructions. If the return is a change of mind, return shipping is the customer's responsibility; if the return is due to a defect, damage in transit, or an item that does not match its listing, Mason Park covers the return shipping cost in full.

Once your returned item arrives at our facility and passes inspection, we issue your refund to your original payment method within 30 business days. In practice most refunds are processed well within that window; the 30-business-day figure reflects the outer limit, including your bank or card issuer's own posting time. You will receive an email confirmation the moment your refund is issued on our end.

Email support@mason-park.com within 30 days of delivery with your order number and clear photos of the issue. We will arrange a prepaid return at no cost to you and send a replacement or full refund, including any shipping you originally paid, once the fault is confirmed. This right exists in addition to, and does not reduce, any statutory guarantee you hold under the consumer protection law of your country of residence.

Yes. Let our support team know when you request your return that you would prefer an exchange, and we will hold the replacement size or colorway for you where stock allows. If the item you want is out of stock, we will offer a refund instead so you are never left waiting indefinitely.

Every product page includes a size chart with body measurements, since fit can vary between categories such as tailored outerwear, footwear, and everyday tops. We recommend measuring yourself and comparing against the chart rather than relying on your usual size alone. If a specific style runs noticeably large or small, we note that directly on the product page rather than leaving you to guess.

Yes. Photography, sizing information, material composition, and the price shown are reviewed against the physical sample before a listing goes live, and updated whenever a fabric, fit, or price changes. Colors can render slightly differently across screens due to display calibration, which is the one variance we cannot fully control.

Care instructions specific to each item's materials — for example, leather footwear and bags, wool outerwear, or technical fabrics — are printed on the garment's care label and repeated on the product page where relevant. Following those instructions, rather than generic laundering, is the best way to keep the piece performing and looking as intended.

Yes. Every accessory sold under the Mason Park name, including sunglasses, watches, belts, and bags, is our own product, sourced from the manufacturing partners named on the item's care documentation. We do not resell counterfeit goods or unlicensed replicas of another brand's protected designs, and we do not use another company's trademarks to describe our own products.

We collect only what is needed to process your order, prevent fraud, provide support, and — if you opt in — send you marketing updates: contact details, shipping and billing address, and order history. Payment card details are handled directly by our PCI-DSS-compliant payment processors and are never stored on our own servers in full. The complete list of what we collect, how long we keep it, and who we share it with is set out in our Privacy Policy.

Yes. Marketing email is opt-in and every marketing message includes a working unsubscribe link, in line with the U.S. CAN-SPAM Act. Unsubscribing from marketing never affects your ability to receive transactional messages such as order confirmations, shipping notifications, and support replies, which are necessary to fulfill your order.

Yes. Depending on where you live, you may have the right to access, correct, delete, or port your personal data, and to opt out of its sale or sharing, under laws including the California Consumer Privacy Act (CCPA/CPRA), other U.S. state privacy statutes, and the UK/EU GDPR. Email support@mason-park.com with the subject line "Privacy Request" and we will verify your identity and respond within the timeframe required by the applicable law.

No. Mason Park does not knowingly market to, sell to, or collect personal information from children under the age of 13, or the relevant minimum age in your jurisdiction, and our checkout requires a payment method that is not issued to minors. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

Yes. Every transaction runs over an SSL-encrypted connection through PCI-DSS-compliant payment processors. Mason Park does not store your full card number, expiry date, or security code on our own servers at any point — that information is handled entirely within our payment processor's secure environment.

Yes. Product reviews shown on our store come only from customers who purchased that item; we do not write, buy, or edit reviews to misrepresent customer sentiment, and we do not remove genuine negative reviews to inflate a product's rating.

No. Any stock indicator, sale countdown, or "X people are viewing this" message shown on our store reflects real, current data — we do not fabricate scarcity or urgency to pressure a purchase.

Orders shipped to a U.S. address are covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, which governs our shipping timeframes and your right to a refund on a delayed or undelivered order, and by federal truth-in-advertising standards requiring our pricing and product claims to be accurate and substantiated. California residents have additional rights under the CCPA/CPRA; residents of Virginia, Colorado, Connecticut, Utah, and other states with their own consumer-privacy statutes receive the equivalent protections under those laws.

UK customers are protected by the Consumer Rights Act 2015, and EU customers by the Consumer Rights Directive (2011/83/EU), including the right to receive goods matching their description and, for most online purchases, a statutory withdrawal period that runs alongside — and is not reduced by — our own 30-day Return & Refund Policy. Where UK GDPR or EU GDPR applies to you, you also have the right to access, correct, erase, or port your personal data, and to object to certain processing.

Canadian customers' personal information is handled in line with the principles of PIPEDA. Australian customers are protected by the Australian Consumer Law, including statutory guarantees of acceptable quality that exist independently of our own Return & Refund Policy. Customers in other countries retain whatever mandatory consumer-protection rights their local law provides; our policies are intended to supplement those rights, never replace or limit them. If any term in our policies ever conflicts with a right the law grants you, the law prevails.

We aim to meet WCAG 2.1 Level AA guidance across mason-park.com, including keyboard navigation, readable color contrast, and screen-reader-friendly markup. If any part of the site or checkout is difficult for you to use, email support@mason-park.com with the subject line "Accessibility," describe what happened and which device or assistive technology you were using, and we will work to fix it and respond within one business day.