Return & Refund Policy

This Return & Refund Policy explains, in complete and plain terms, how returns, exchanges, and refunds work when you order from mason-park.com — across our Early Fall Collection, Loafers, Sneakers, Sandals, Sunglasses, Belts, Watches, and our full range of Men's and Women's Tops, Bottoms, Outerwear, Footwear, Accessories, and Women's Bags — and the additional rights available to you depending on where you live.

Last updated and effective: August 25, 2026. Mason Park offers a 30-day return window from the date of delivery, and processes approved refunds within 30 business days of approval.

This Return & Refund Policy applies to every order placed on mason-park.com, operated by Black Scape LLC (EIN 38-4157690), 3 Germay Dr Unit 4, Wilmington, Delaware 19804, United States, trading as Mason Park. It covers every product category we sell — Early Fall Collection, Loafers, Sneakers, Sandals, Sunglasses, Belts, Watches, and Men's and Women's Tops, Bottoms, Outerwear, Footwear, Accessories, and Women's Bags.

mason-park.com is built and hosted on the Shopify platform, which handles our checkout and payment processing. Black Scape LLC decides and is responsible for how returns and refunds are handled under this policy.

This policy should be read alongside our Privacy Policy, Terms of Service, and Shipping Policy. Nothing in this policy limits any statutory right you hold under the consumer protection law of the country or state in which you live — see Sections 15 through 19.

You have 30 calendar days from the date your order is delivered to request a return, for any reason, including a simple change of mind. The 30-day window is calculated from the delivery date recorded by the carrier, not the order date, so it reflects when the item actually reached you.

If your order arrives as multiple shipments (for example, an Outerwear piece and a pair of Loafers shipped separately), the 30-day window for each item runs from that item's own delivery date. If day 30 falls on a weekend or a U.S. federal holiday, we will still accept a return request submitted on the next business day.

To qualify for a return, an item must be in the same condition you received it: unworn, unwashed, and undamaged, with all original tags, hangtags, and protective packaging attached. We ask for the following, by category:

We photograph inbound returns as part of our quality check. If an item does not meet these condition requirements, we will contact you before deciding whether to issue a partial refund, return the item to you at your cost, or decline the refund, and we will always explain our reasoning.

A small number of items cannot be returned, exchanged, or refunded, and this is disclosed clearly on the relevant product page and again at checkout before you complete your purchase:

• Items marked "Final Sale" at the time of purchase, including select clearance and end-of-season markdowns.
• Gift cards, which are non-refundable and cannot be exchanged for cash except where required by law.
• Items returned without their original tags, packaging, or included accessories (such as a sunglasses case or watch links).
• Worn, washed, altered, or damaged items that do not meet the condition requirements described in Section 03.
• Requests submitted after the 30-day window described in Section 02, except where a longer statutory period applies to you under Sections 15–19.

Final Sale status is never applied retroactively: if an item was returnable when you bought it, it stays returnable under the terms in effect on your order date.

Returns to Mason Park are always authorized first — please don't ship an item back before hearing from us, since unauthorized returns can be delayed at our warehouse.

We do not charge a separate restocking fee on eligible returns. If a return does not meet the condition requirements in Section 03, any deduction we apply reflects the item's reduced resale value, not a flat penalty, and we will always tell you the reason before finalizing a partial refund.

All approved refunds are issued to your original payment method — the same card, PayPal account, Shop Pay balance, or other method used at checkout. We are not able to issue refunds to a different card or account, or as store credit, unless you ask for store credit specifically.

Once your return arrives at our facility and passes the inspection described in Section 03, we issue your refund within 30 business days of that approval. In practice, most refunds are processed well inside that window; the 30-business-day figure is a maximum, not a target, and accounts for periods of high return volume around seasonal collection launches.

After we issue a refund, your bank, card network, or payment provider may take a further 5 to 10 business days to post the funds to your statement. This additional time is outside our control and set by your financial institution, not Mason Park.

If you need to cancel an order, contact support@mason-park.com as soon as possible. Orders that have not yet been picked, packed, or handed to a carrier can be cancelled free of charge, with a full refund to your original payment method issued within 30 business days as described in Section 07.

Because we aim to fulfil orders quickly, an order may already be in production or with the carrier by the time we receive your cancellation request. If that happens, we will let you know right away and treat the request as a standard return once the item is delivered, under Sections 02 through 07.

Because sizes and colors across Loafers, Sneakers, Sandals, and apparel can sell out quickly, we do not run an automated exchange system. The fastest way to get the right size or color is to return your original item under Sections 02–07 and place a new order for the item you'd prefer, so the replacement isn't held up waiting for your return to arrive.

If you would rather we handle this for you, email support@mason-park.com with the size, color, or style you want instead, and we will check stock and walk you through the quickest path to get it, including holding an item where possible while your return is in transit.

If your order arrives damaged, defective, or different from what you ordered, this is on us, not you, and it is never subject to the condition requirements in Section 03.

Please contact support@mason-park.com within 7 days of delivery, with your order number and clear photos of the issue (including the packaging, if it arrived damaged). We will confirm receipt within 1 business day and offer, at your choice, a full replacement shipped at no cost, or a full refund, including any original shipping charges you paid.

A prepaid return label is provided for damaged, defective, or incorrect items, and we cover the full cost of that return shipment. If a manufacturing defect appears after the 30-day return window, see Section 15–19 for the additional statutory guarantee rights that apply in your country or state; these exist independently of, and last longer than, our standard return window.

If it has been longer than 30 business days since we confirmed your refund was approved and you still haven't seen it, here's what we suggest, in order:

• Check your bank or card statement again; some institutions post refunds under a different descriptor than the original charge.
• Contact your card issuer or bank directly; there is sometimes additional processing time on their end before a refund is publicly visible.
• If you've done both and still can't locate it, email support@mason-park.com with your order number, and we will trace the transaction on our end and follow up directly with you.

We will never ask you to simply "wait longer" without giving you a concrete next step or a specific timeframe.

Items purchased at a discount — through a site-wide sale, a promotional code, or a seasonal markdown — remain eligible for return under the standard 30-day window in Section 02, unless the individual product page or checkout clearly labeled that specific item "Final Sale" at the time you bought it.

Refunds on discounted items are issued for the price actually paid, not the original list price. If your order used a percentage-off promotional code across multiple items and you return only some of them, the discount is reapportioned across the remaining items in the order so the refund reflects what you paid for the returned item specifically.

Mason Park ships worldwide from the United States, and the same 30-day return window and inspection standards in Sections 02–03 apply to international orders. When you ship an item back to us from outside the United States, please mark the customs declaration as "Returned Goods" and reference your RMA number, which helps avoid your return being incorrectly charged import duty as new merchandise.

We refund the item price and any original shipping fee you paid to us, but we are not able to refund customs duties, import taxes, or brokerage fees charged by your local customs authority on the original inbound shipment, since these are collected by your government, not by Mason Park.

If something about an order doesn't look right, we would genuinely rather hear from you directly at support@mason-park.com first — most issues are resolved faster this way than through a bank dispute. Filing a chargeback with your card issuer while a return or refund is already being processed with us can pause that refund until the dispute is resolved, which usually takes longer than working directly with our support team.

Your Statutory Rights, Wherever You Are

Our 30-day return window is a benefit we offer everywhere we ship. Depending on where you live, the law may give you separate, additional rights on top of it — those rights are described below and are never reduced by this policy.

We may update this Return & Refund Policy from time to time to reflect changes in our products, our processes, or the law. Any update applies to orders placed after the new effective date shown at the top of this page; an order you already placed remains governed by the policy in effect on the date you placed it. We encourage you to review this page periodically, especially before placing a new order.

Last updated and effective: August 25, 2026 — Mason Park is a trading name of Black Scape LLC (EIN 38-4157690), 3 Germay Dr Unit 4, Wilmington, Delaware 19804, United States.