Warranty Policy
Coverage against defects, explained plainly and honored in practice.
This page sets out exactly what Mason Park's manufacturer's warranty covers, for how long, by product category, and how to file a claim — separate from and in addition to your 30-day right to return an item for any reason. Nothing here limits any statutory right you already hold under the law of your country or state of residence.
A promise about how the item was made, not a change-of-mind window
Defects in materials and workmanship
Mason Park, operated by Black Scape LLC, warrants that every item we sell — from an Early Fall Collection jacket to a pair of loafers or a leather belt — is free from defects in the materials used to make it and in how it was constructed, at the time it reaches you and for the coverage period stated for that category below.
Separate from your 30-day return right
If you simply change your mind, this is not the right page — our Return & Refund Policy covers that within 30 days of delivery. This Warranty Policy applies specifically when an item develops a manufacturing fault during normal use, including after that 30-day window has closed.
Nothing on this page reduces your statutory rights. Depending on where you live, you may already hold a legal guarantee — for example under the U.S. Magnuson-Moss Warranty Act, the UK Consumer Rights Act 2015, EU consumer-sales law, the Australian Consumer Law, or your province's consumer-protection statute — that exists independently of this policy and, in some cases, lasts longer or offers stronger remedies than what is described below. Where this policy and your statutory rights differ, the stronger protection applies. See the "Consumer protection by region" section for details relevant to you.
What's covered, and for how long, across everything we sell
Coverage begins on the delivery date shown in your shipping confirmation email and runs for the period listed for that category. A single order can include items from more than one category, each covered on its own terms.
| Category | Coverage period | What's typically checked |
|---|---|---|
|
Tops & Outerwear Men's & Women's Tops, Men's & Women's Outerwear, Early Fall Collection |
12 months from delivery | Seam and stitch integrity, zipper and button function, lining separation, insulation defects |
|
Bottoms Men's & Women's Bottoms |
12 months from delivery | Seam strength, waistband hardware, fastener function |
|
Footwear Men's & Women's Footwear, Loafers, Sneakers, Sandals |
12 months from delivery | Sole bonding and separation, stitching, eyelets, strap and buckle hardware |
| Bags | 12 months from delivery | Strap attachment points, zippers, hardware plating, seam construction |
|
Belts Men's & Women's Accessories |
12 months from delivery | Buckle mechanism, keeper loops, leather delamination |
| Watches | 24 months on the movement; 12 months on case, strap, and clasp hardware | Timekeeping accuracy, movement function, clasp and strap attachment |
| Sunglasses | 12 months from delivery | Hinge tension, frame integrity, lens coating adhesion |
Manufacturing faults are covered; ordinary wear is not
This distinction matters because it is how every legitimate warranty works: it protects you against a product that was made wrong, not against the natural effects of time, weather, and use.
Covered
Stitching that comes undone under normal wear, a zipper that fails from the pull mechanism itself, sole units that separate from the upper, buckle or clasp hardware that breaks in normal use, a watch movement that stops keeping accurate time, sunglasses hinges that loosen or fail prematurely, and lining, fabric, or leather that shows a manufacturing flaw not caused by an external event.
Not covered
Normal wear and tear (sole tread wear, creasing, minor pilling, natural leather patina), damage from accidents, improper storage, or exposure to extreme heat, moisture, or chemicals; damage from unauthorized alterations or repairs by a third party; cosmetic fading from prolonged sun exposure; loss or theft; watch battery replacement and water-resistance loss from unauthorized case opening; and items purchased from any reseller other than mason-park.com.
How a warranty claim actually moves through our team
Email us the details
Send your order number, a description of the fault, and clear photos (or a short video for hardware or movement issues) to support@mason-park.com with "Warranty Claim" in the subject line.
We assess within 1 business day
Our support team reviews the photos against the coverage terms above and replies within one business day, either approving the claim, requesting the item be sent in for inspection, or explaining why the issue falls outside coverage.
We confirm the remedy
For approved claims, we will repair the item, replace it with the same or a comparable item, or issue a refund, whichever is reasonable given the fault and item availability, at no cost to you. If a return shipment is needed, we email a prepaid return label.
Resolution is delivered
Repairs and replacements are typically completed and reshipped within 10–15 business days of receiving the item; refunds are issued to your original payment method within 5–10 business days of approval.
Proof of purchase
Your order confirmation email or order number is sufficient — we look this up directly in our system, so you do not need to keep a printed receipt. A claim can be filed by whoever received the item as a gift, using the original order number where available.
Caring for your items extends their life
Following the care instructions on the product's care label — appropriate cleaning method, avoiding prolonged direct sunlight, and storing leather and hardware away from moisture — helps prevent the kind of damage that falls outside warranty coverage, and is not itself a condition of coverage for a genuine manufacturing defect.
Who stands behind this warranty
This warranty is issued by the company that operates Mason Park and is the merchant of record for every order placed on mason-park.com.
- Trading name
- Mason Park
- Registered company name
- Black Scape LLC
- Employer Identification Number (EIN)
- 38-4157690
- Registered / operations address
- 3 Germay Dr Unit 4, Wilmington, Delaware 19804, United States
- Warranty claims contact
- support@mason-park.com · +1 3025094305
This Warranty Policy should be read together with our Terms of Service, Return & Refund Policy, and Privacy Policy. This warranty is extended to the original purchaser and applies to items purchased directly from mason-park.com and shipped worldwide.
How this warranty sits alongside the law where you live
Because Mason Park ships worldwide, the legal guarantee attached to your purchase depends on your country or state of residence. This warranty is offered in addition to those protections, never instead of them.
United States — federal law
The Magnuson-Moss Warranty Act governs how written consumer product warranties like this one must be presented, and requires that they be honored as stated. It works alongside, and does not replace, the implied warranty of merchantability that arises automatically under the Uniform Commercial Code as adopted in your state.
State-specific rules
California residents are additionally protected by the Song-Beverly Consumer Warranty Act, which sets minimum standards for consumer product warranties and implied warranty duration. Some states, including Kansas, Maine, Massachusetts, Minnesota, Mississippi, New Mexico, South Carolina, Vermont, Washington D.C., and West Virginia, do not allow limitations on how long an implied warranty lasts — if you reside in one of these states, the applicable state-law duration governs instead of the periods listed above where state law provides greater protection.
United Kingdom
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If a fault is present, you may be entitled to a repair, replacement, price reduction, or refund, with a time limit of up to six years in England, Wales, and Northern Ireland, and up to five years in Scotland from the date of purchase — separate from and unaffected by the coverage periods stated in this policy.
European Union
Under the EU Consumer Sales Directive (2019/771), goods must conform to the contract at delivery, and sellers are liable for a lack of conformity that becomes apparent within two years of delivery, with some member states providing longer periods under national law. Where your country's implementation of the Directive grants stronger rights than this policy, those rights apply.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These statutory guarantees exist regardless of, and are not limited by, this Warranty Policy.
Canada
Provincial consumer-protection legislation implies warranties of merchantable quality and fitness for purpose into every consumer sale; several provinces restrict a seller's ability to limit or disclaim these implied warranties. In Québec, the Consumer Protection Act and the Civil Code of Québec provide a legal warranty of quality that applies independently of this policy.
Other markets
Customers in any other country retain whatever mandatory consumer-protection and warranty rights their local law provides. This Warranty Policy is intended to supplement, and never to reduce or replace, those rights; where a term here conflicts with a right the law grants you, the law prevails.
Who pays what
For claims approved under this warranty, Mason Park covers the cost of return shipping to us and the cost of shipping the repaired or replacement item back to you — there is no charge to you for a valid defect claim within the applicable coverage period. If a claim is declined because the issue falls outside coverage (for example, ordinary wear and tear), we will explain why and offer options, including our standard repair-for-a-fee service where available.
Accepted payment methods
All orders on mason-park.com are processed through an SSL-encrypted, PCI-DSS-compliant checkout. We accept the following payment methods:
Real people review every claim
| Monday – Friday | 09:00 AM – 05:00 PM |
| Average claim response time | Within 1 business day |
All of our store policies
Last updated and effective: August 24, 2026 — Mason Park is a trading name of Black Scape LLC (EIN 38-4157690), 3 Germay Dr Unit 4, Wilmington, Delaware 19804, United States.